Loopring Smart Wallet
DownloadFundTroubleshootSecure
  • Loopring Smart Wallet
  • 🛠️Create your wallet
    • Wallet activation
      • Activate a Counterfactual wallet
      • Activate the full Loopring wallet
      • Video guides
    • Name your wallet with an ENS
  • 💰Funding
    • Deposit
      • In-app L1 to L2
    • Withdraw
      • In-app L2 to L1
      • L2 to External L1
      • In-app L1 to External L1
      • Cross-chain
    • Transfer
      • L2 to L2
    • Bridge
    • Fiat On-ramp
      • L1 On-ramp
    • Fiat Off-ramp
      • L1 Off-ramp
      • L2 Off-ramp
  • ⚙️Troubleshooting
    • Recovery
      • Recover into Multi-wallet UI
        • Recover with Cloud
        • Recover with Guardians
    • Import
      • Import Process
  • 🔐Security
    • Guardians
      • Guardian set-up
    • Two-Factor Authentication (2FA)
      • Video Guide
      • 2FA Options
    • Cloud back-up
    • Daily Quota
    • Address Whitelist
  • 💸Earn
    • Dual Investment
      • Beginner's Guide
      • Intermediate Guide
    • Staking
      • ETH Staking
        • Reedem staked ETH
      • LRC Staking
        • Staking Rewards
    • AMM
  • ✨Additional features
    • Red Packets
      • Send a Red Packet
      • Receive a Red Packet
      • NFT Blind Box
    • Points
    • Forced Withdrawal
    • Gas Tank
      • Withdraw ETH from Gas Tank
  • Wallet Closure
    • Tips
    • Guides
      • Deploying Legacy Smart Wallets on Ethereum L1
      • Transferring Assets from Taiko L2
      • Withdraw ETH from Gas Tank
    • Error Messages
      • You Have Not Created a Wallet Yet
  • ❓FAQs
    • General FAQs
      • Smart wallet vs EOA
      • EOA import to Smart wallet
      • Incorrect balance
      • Sent funds to wrong address
      • Wallet to web dApp connection
      • Wallet Logs
      • New device
      • Forgotten wallet address
      • Connected to a Phishing site
    • Wallet Creation FAQs
      • Alloted creation time expired
      • Insufficient token transferred
      • Locating initial funds
      • Funds landed on Layer 1
      • Inactivated Layer 1
      • Cache clearing
    • Fee FAQs
      • Fee types
      • Fee reduction tips
      • Charged for funds not moved
    • Security FAQs
      • Loopring has access?
      • "Do not uninstall the app"
  • 🔧Change Logs
    • iOS
      • 3.2
        • 3.2.42
        • 3.2.41
        • 3.2.40
        • 3.2.39
        • 3.2.38
        • 3.2.37
        • 3.2.35
        • 3.2.34
        • 3.2.33
        • 3.2.32
        • 3.2.31
        • 3.2.28
        • 3.2.27
        • 3.2.24
        • 3.2.23
        • 3.2.22
        • 3.2.21
        • 3.2.19
        • 3.2.17
        • 3.2.16
        • 3.2.15
        • 3.2.14
        • 3.2.13
        • 3.2.12
        • 3.2.11
        • 3.2.10
        • 3.2.9
        • 3.2.8
        • 3.2.7
        • 3.2.6
        • 3.2.5
        • 3.2.3
        • 3.2.2
        • 3.2.1
      • 3.1
        • 3.1.26
        • 3.1.25
        • 3.1.23
        • 3.1.22
        • 3.1.21
        • 3.1.20
        • 3.1.19
        • 3.1.18
        • 3.1.17
        • 3.1.16
        • 3.1.15
        • 3.1.14
        • 3.1.13
        • 3.1.9
        • 3.1.8
        • 3.1.7
        • 3.1.6
        • 3.1.5
        • 3.1.4
        • 3.1.3
        • 3.1.1
        • 3.1.0
      • 3.0
        • 3.0.24
        • 3.0.23
        • 3.0.20
        • 3.0.19
        • 3.0.18
        • 3.0.17
        • 3.0.15
        • 3.0.14
        • 3.0.13
        • 3.0.12
        • 3.0.11
        • 3.0.10
        • 3.0.8
        • 3.0.7
        • 3.0.6
    • Android
      • 3.9
        • 3.9.2.310
        • 3.9.1.309
      • 3.8
        • 3.8.9.308
        • 3.8.8.307
        • 3.8.7.306
        • 3.8.5.304
        • 3.8.3.302
        • 3.8.2.300
        • 3.8.1.299
        • 3.8.0.298
      • 3.7
        • 3.7.9.297
        • 3.7.8.296
        • 3.7.7.295
        • 3.7.6.294
        • 3.7.5.293
        • 3.7.4.292
        • 3.7.2.290
        • 3.7.1.289
        • 3.7.0.288
      • 3.6
        • 3.6.9.287
        • 3.6.8.286
        • 3.6.7.285
        • 3.6.6.284
        • 3.6.5.283
        • 3.6.4.282
        • 3.6.3.281
        • 3.6.2.279
        • 3.6.1.278
        • 3.6.0.277
      • 3.5
        • 3.5.9.276
        • 3.5.8.275
        • 3.5.7.274
        • 3.5.5.272
        • 3.5.4.271
        • 3.5.2.269
        • 3.5.1.268
        • 3.5.0.267
      • 3.4
        • 3.4.9.266
        • 3.4.8.265
        • 3.4.6.263
        • 3.4.5.262
        • 3.4.4.261
        • 3.4.3.260
        • 3.4.2.259
        • 3.4.1.258
        • 3.4.0.257
      • 3.3
        • 3.3.9.256
        • 3.3.8.255
        • 3.3.7.254
        • 3.3.6.253
        • 3.3.5.252
        • 3.3.4.251
        • 3.3.2.249
        • 3.3.1.248
        • 3.3.0.247
      • 3.2
        • 3.2.9.246
        • 3.2.8.245
        • 3.2.7.244
        • 3.2.6.243
        • 3.2.5.242
        • 3.2.4.241
        • 3.2.3.240
        • 3.2.2.239
        • 3.2.1.238
      • 3.1
        • 3.1.9.236
        • 3.1.8.234
        • 3.1.7.233
        • 3.1.6.232
        • 3.1.5.231
        • 3.1.4.230
        • 3.1.3.229
        • 3.1.2.228
        • 3.1.1.226
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On this page
  • Pre-requisite
  • A. Reinstall the application from the device’s official app store
  • B. Open the app and select "I have a Loopring wallet" on the main page
  • C. On the following screen, select “Recover from Cloud” if you have a "Cloud Backup" or "Recover from Guardian" and follow the instructions below.
  • D. Enter the Wallet address or Wallet ENS (name.loopring.eth) when requested
  • E. The app will provide the estimated maximum fee in ETH. This may be paid in another currency or Loopring Points by selecting “Change”.
  • F. Select which Guardians will be asked to recover the Wallet
  • G. You will be prompted for verification via the phone number or email address selected when creating the Wallet - this is the Official Guardian. Following verification, a code will be sent to that location; you will need to provide this code to the other Guardians selected in Step 6
  • H. Quick Video Guide

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  1. Troubleshooting
  2. Recovery
  3. Recover into Multi-wallet UI

Recover with Guardians

Step-by-step process on recovering access to your wallet

PreviousRecover with CloudNextImport

Last updated 1 year ago

Was this helpful?

Pre-requisite

If you have restored the app from a backup or if you have deleted the app, please ensure you have a .

During the recovery process, you will need to fund the Ethereum L1 wallet using one of the available currencies to pay the required gas fee. All L1 transactions require gas regardless of success or failure. The wallet will inform you of the fee amount; please ensure you send more than enough currency to cover the cost.

A. Reinstall the application from the device’s official app store

If by chance you redownload the Loopring Smart Wallet app and unwanted cache still lingers, you will need to .

B. Open the app and select "I have a Loopring wallet" on the main page

D. Enter the Wallet address or Wallet ENS (name.loopring.eth) when requested

E. The app will provide the estimated maximum fee in ETH. This may be paid in another currency or Loopring Points by selecting “Change”.

F. Select which Guardians will be asked to recover the Wallet

G. You will be prompted for verification via the phone number or email address selected when creating the Wallet - this is the Official Guardian. Following verification, a code will be sent to that location; you will need to provide this code to the other Guardians selected in Step 6

  1. Guardians using the Loopring Smart Wallet will receive a prompt within the Loopring Smart Wallet app and will input the code provided to them

  3. Additionally, Guardian wallets will be required to sign a transaction after the code is entered, finalizing the approval and code entry

Once the Guardians complete the approval, the wallet app will recover and begin functioning normally.

H. Quick Video Guide

C. On the following screen, select “” if you have a "" or "Recover from Guardian" and follow the instructions below.

Guardians using a non-Loopring wallet will need to connect their Guardian wallet to and input the code provided to them

⚙️
Recover from Cloud
Cloud Backup
https://guardian.loopring.io
clean installation
iOS
Android
clear the app's storage data which includes all the cached data