Recover with Guardians
Step-by-step process on recovering access to your wallet
Last updated
Step-by-step process on recovering access to your wallet
Last updated
If you have restored the app from a backup or if you have deleted the app, please ensure you have a clean installation.
During the recovery process, you will need to fund the Ethereum L1 wallet using one of the available currencies to pay the required gas fee. All L1 transactions require gas regardless of success or failure. The wallet will inform you of the fee amount; please ensure you send more than enough currency to cover the cost.
If by chance you redownload the Loopring Smart Wallet app and unwanted cache still lingers, you will need to clear the app's storage data which includes all the cached data.
Guardians using the Loopring Smart Wallet will receive a prompt within the Loopring Smart Wallet app and will input the code provided to them
Guardians using a non-Loopring wallet will need to connect their Guardian wallet to https://guardian.loopring.io and input the code provided to them
Additionally, Guardian wallets will be required to sign a transaction after the code is entered, finalizing the approval and code entry
Once the Guardians complete the approval, the wallet app will recover and begin functioning normally.
