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Alloted creation time expired
Do not uninstall the Loopring Smart Wallet mobile app if the creation time expires. If you uninstall the app, then any assets you sent to the wallet might not be recoverable.
If the Loopring Smart Wallet creation time expires, then your next steps depend on if you have sent tokens to the wallet address or not.
Note: If you uninstalled and reinstalled the Loopring Smart Wallet mobile app after sending funds, then refer to the section at the bottom of this page.
Any tokens that you send to your Loopring Smart Wallet are added to the Layer 1 (L1) section of your wallet. If you transferred enough funds to create a wallet and the tokens are in the L1 section of your wallet, then tap Activate. Your Loopring Smart Wallet uses your L1 funds to complete your wallet setup.
If you didn't send enough tokens to create a Loopring Smart Wallet, then transfer enough L1 tokens to your Loopring address to complete the purchase, and then tap Activate.
If there aren't any tokens in the L1 section of your Loopring Smart Wallet, then wait until it has been at least one hour since you sent the funds. If it has been more than an hour, then reach out to support in the community Discord or create a ticket.
Note: If you uninstalled and reinstalled the Loopring Smart Wallet mobile app, then you must use a different phone number or email address when you try to create a new wallet.
If no tokens were sent to the wallet address, then you can begin the steps again in the Loopring Smart Wallet mobile app.
If you know the original Loopring Smart Wallet address where you send the creation funds, then it might be possible to recover your funds. Message in the Loopring Discord support channel or create a ticket.
If you don't know the original Loopring Smart Wallet address, then check the service you sent the funds from to find the transaction records. If you can find the wallet address, then you might be able to perform a recovery. Message support in the Loopring Discord support channel or create a ticket.
If you have no record of the original Loopring Smart Wallet address, then the tokens you sent are unlikely to be recovered because you need the address to perform a recovery. The Loopring Smart Wallet is a self-custody wallet, which means that only you have access to the assets. When you delete the mobile app, you delete the private keys that are necessary to access the wallet. If you can't go through the recovery process to reclaim them, then you can't regain access to your wallet.
Last modified 2mo ago