# Cache clearing

If you have uninstalled and reinstalled the Loopring Smart Wallet app and your wallet is still not deleted, you will need to clear the wallet’s data from the device. This should only be used in situations where:

1. The wallet is experiencing issues and informs you that a recovery is required
2. You attempted to create a wallet but there was an issue during setup

{% hint style="danger" %}
Clearing the wallet’s data will remove the private keys and all other data associated with the wallet. This process will require you to either [perform a recovery](/troubleshooting/recovery.md), which incurs a gas fee, or [set up a new wallet](/create-your-wallet/wallet-activation.md) using a new phone number or email address.
{% endhint %}

### iOS <a href="#ios" id="ios"></a>

Please follow these instructions to delete the app data from the device and reinstall:

1. Navigate to Profile → About
2. Quickly tap on the version number twenty (20) times
3. Clear Data → Confirm
4. Delete the Loopring Smart Wallet app from the device
5. Restart the Loopring Smart Wallet app

### Android <a href="#android" id="android"></a>

Please follow these instructions to delete the app data from the device and reinstall:

1. Clear the app’s cache/data through the device’s settings
2. Delete the Loopring Smart Wallet app from the device
3. Reinstall the [app](https://play.google.com/store/apps/details?id=loopring.defi.wallet\&hl=en_US\&gl=US) from the Google Play Store
4. Clear cache/data again before launching the app

<br>

### Related Articles <a href="#related_articles" id="related_articles"></a>

[I've uninstalled the app - How do I recover my wallet?](/troubleshooting/recovery.md)

[How do I create a mobile Loopring Smart Wallet?](/create-your-wallet/wallet-activation.md)

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