Wallet Logs

Errors can sometimes be experienced on the Loopring wallet. To troubleshoot, the engineers may sometimes require the user to provide their wallet logs.

This is a step-by-step instructions on how to obtain your wallet logs:

iOS

Step 1

Tap the Gear icon

Step 2

Tap About

Step 3

Tap the Loopring Logo 5x

Step 4

Tap Developer Mode

Step 5

Tap Log

Step 6

Select the latest logs

Step 7

You can copy the whole log and paste it to an email by clicking the Copy button.

Android

Step 1

Tap the Gear icon

Step 2

Tap About

Step 3

Tap the Loopring Logo 5x

Step 4

Tap Developer Mode

Step 5

Tap Log

Step 6

It is important to provide this part. Screenshot the provided logs then tap More

Step 7

Tap Save and the logs can be sent as an image attachment.