Loopring Smart Wallet
DownloadFundTroubleshootSecure
  • Loopring Smart Wallet
  • 🛠️Create your wallet
    • Wallet activation
      • Activate a Counterfactual wallet
      • Activate the full Loopring wallet
      • Video guides
    • Name your wallet with an ENS
  • 💰Funding
    • Deposit
      • In-app L1 to L2
    • Withdraw
      • In-app L2 to L1
      • L2 to External L1
      • In-app L1 to External L1
      • Cross-chain
    • Transfer
      • L2 to L2
    • Bridge
    • Fiat On-ramp
      • L1 On-ramp
    • Fiat Off-ramp
      • L1 Off-ramp
      • L2 Off-ramp
  • ⚙️Troubleshooting
    • Recovery
      • Recover into Multi-wallet UI
        • Recover with Cloud
        • Recover with Guardians
    • Import
      • Import Process
  • 🔐Security
    • Guardians
      • Guardian set-up
    • Two-Factor Authentication (2FA)
      • Video Guide
      • 2FA Options
    • Cloud back-up
    • Daily Quota
    • Address Whitelist
  • 💸Earn
    • Dual Investment
      • Beginner's Guide
      • Intermediate Guide
    • Staking
      • ETH Staking
        • Reedem staked ETH
      • LRC Staking
        • Staking Rewards
    • AMM
  • ✨Additional features
    • Red Packets
      • Send a Red Packet
      • Receive a Red Packet
      • NFT Blind Box
    • Points
    • Forced Withdrawal
  • ❓FAQs
    • General FAQs
      • Smart wallet vs EOA
      • EOA import to Smart wallet
      • Incorrect balance
      • Sent funds to wrong address
      • Wallet to web dApp connection
      • Wallet Logs
      • New device
      • Forgotten wallet address
      • Connected to a Phishing site
    • Wallet Creation FAQs
      • Alloted creation time expired
      • Insufficient token transferred
      • Locating initial funds
      • Funds landed on Layer 1
      • Inactivated Layer 1
      • Cache clearing
    • Fee FAQs
      • Fee types
      • Fee reduction tips
      • Charged for funds not moved
    • Security FAQs
      • Loopring has access?
      • "Do not uninstall the app"
  • 🔧Change Logs
    • iOS
      • 3.2
        • 3.2.41
        • 3.2.40
        • 3.2.39
        • 3.2.38
        • 3.2.37
        • 3.2.35
        • 3.2.34
        • 3.2.33
        • 3.2.32
        • 3.2.31
        • 3.2.28
        • 3.2.27
        • 3.2.24
        • 3.2.23
        • 3.2.22
        • 3.2.21
        • 3.2.19
        • 3.2.17
        • 3.2.16
        • 3.2.15
        • 3.2.14
        • 3.2.13
        • 3.2.12
        • 3.2.11
        • 3.2.10
        • 3.2.9
        • 3.2.8
        • 3.2.7
        • 3.2.6
        • 3.2.5
        • 3.2.3
        • 3.2.2
        • 3.2.1
      • 3.1
        • 3.1.26
        • 3.1.25
        • 3.1.23
        • 3.1.22
        • 3.1.21
        • 3.1.20
        • 3.1.19
        • 3.1.18
        • 3.1.17
        • 3.1.16
        • 3.1.15
        • 3.1.14
        • 3.1.13
        • 3.1.9
        • 3.1.8
        • 3.1.7
        • 3.1.6
        • 3.1.5
        • 3.1.4
        • 3.1.3
        • 3.1.1
        • 3.1.0
      • 3.0
        • 3.0.24
        • 3.0.23
        • 3.0.20
        • 3.0.19
        • 3.0.18
        • 3.0.17
        • 3.0.15
        • 3.0.14
        • 3.0.13
        • 3.0.12
        • 3.0.11
        • 3.0.10
        • 3.0.8
        • 3.0.7
        • 3.0.6
    • Android
      • 3.9
        • 3.9.1.309
      • 3.8
        • 3.8.9.308
        • 3.8.8.307
        • 3.8.7.306
        • 3.8.5.304
        • 3.8.3.302
        • 3.8.2.300
        • 3.8.1.299
        • 3.8.0.298
      • 3.7
        • 3.7.9.297
        • 3.7.8.296
        • 3.7.7.295
        • 3.7.6.294
        • 3.7.5.293
        • 3.7.4.292
        • 3.7.2.290
        • 3.7.1.289
        • 3.7.0.288
      • 3.6
        • 3.6.9.287
        • 3.6.8.286
        • 3.6.7.285
        • 3.6.6.284
        • 3.6.5.283
        • 3.6.4.282
        • 3.6.3.281
        • 3.6.2.279
        • 3.6.1.278
        • 3.6.0.277
      • 3.5
        • 3.5.9.276
        • 3.5.8.275
        • 3.5.7.274
        • 3.5.5.272
        • 3.5.4.271
        • 3.5.2.269
        • 3.5.1.268
        • 3.5.0.267
      • 3.4
        • 3.4.9.266
        • 3.4.8.265
        • 3.4.6.263
        • 3.4.5.262
        • 3.4.4.261
        • 3.4.3.260
        • 3.4.2.259
        • 3.4.1.258
        • 3.4.0.257
      • 3.3
        • 3.3.9.256
        • 3.3.8.255
        • 3.3.7.254
        • 3.3.6.253
        • 3.3.5.252
        • 3.3.4.251
        • 3.3.2.249
        • 3.3.1.248
        • 3.3.0.247
      • 3.2
        • 3.2.9.246
        • 3.2.8.245
        • 3.2.7.244
        • 3.2.6.243
        • 3.2.5.242
        • 3.2.4.241
        • 3.2.3.240
        • 3.2.2.239
        • 3.2.1.238
      • 3.1
        • 3.1.9.236
        • 3.1.8.234
        • 3.1.7.233
        • 3.1.6.232
        • 3.1.5.231
        • 3.1.4.230
        • 3.1.3.229
        • 3.1.2.228
        • 3.1.1.226
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  1. FAQs
  2. General FAQs

Wallet Logs

PreviousWallet to web dApp connectionNextNew device

Last updated 1 year ago

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Errors can sometimes be experienced on the Loopring wallet. To troubleshoot, the engineers may sometimes require the user to provide their wallet logs.

This is a step-by-step instructions on how to obtain your wallet logs:

iOS

Tap the Gear icon

Tap About

Tap the Loopring Logo 5x

Tap Developer Mode

Tap Log

Select the latest logs

You can copy the whole log and paste it to an email by clicking the Copy button.

Android

Tap the Gear icon

Tap About

Tap the Loopring Logo 5x

Tap Developer Mode

Tap Log

It is important to provide this part. Screenshot the provided logs then tap More

Tap Save and the logs can be sent as an image attachment.

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