# Wallet Logs

Errors can sometimes be experienced on the Loopring wallet. To troubleshoot, the engineers may sometimes require the user to provide their wallet logs.

This is a step-by-step instructions on how to obtain your wallet logs:

## iOS

{% tabs %}
{% tab title="Step 1" %}
Tap the Gear icon

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2FLUGvNRrzXQsCqpf73JTS%2Fimage.png?alt=media&#x26;token=fb14c420-7894-46bc-b9a6-7101b8cff33c" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 2" %}
Tap About

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2FbbTUAD1ovHmexCiZpipu%2Fimage.png?alt=media&#x26;token=eaaabc7a-6270-4747-9b35-7679b50f6d98" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 3" %}
Tap the Loopring Logo 5x

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2Fxt1uAAY5I38CWQbfoTZK%2Fimage.png?alt=media&#x26;token=e59c27ba-4cd1-4065-9edc-b337d36c738d" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 4" %}
Tap **Developer Mode**

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2FnTbnI6nJpUlUQKxMvrwG%2Fimage.png?alt=media&#x26;token=2b341fe6-7793-478c-a8d1-6c6d2dab65c3" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 5" %}
Tap **Log**

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2Fk93JOZdtOiwiMTY8ymWv%2Fimage.png?alt=media&#x26;token=dba52194-de78-46a1-9366-d9b55e20a66d" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 6" %}
Select the latest logs

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2FvJHziimpT79zondMNurI%2Fimage.png?alt=media&#x26;token=33d9f62f-cbdc-44f4-9554-e455eaf8a9ba" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 7" %}
You can copy the whole log and paste it to an email by clicking the **Copy** button.

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2FkXUIcP1wMXeNrurgaBFb%2Fimage.png?alt=media&#x26;token=5c41cf55-bfd4-456b-ad90-749fabbebdc8" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

## Android

{% tabs %}
{% tab title="Step 1" %}
Tap the Gear icon

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2F1XQp8lUYPVVv0RomWmnU%2Fimage.png?alt=media&#x26;token=ff3e4bbc-bf75-4bfa-9182-90b60689bc50" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 2" %}
Tap About

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2FsZSvNeTiuYU45WDCnB2C%2Fimage.png?alt=media&#x26;token=f47bdf20-dd92-4091-927c-6f91bb174cf6" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 3" %}
Tap the Loopring Logo 5x

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2FZAkIZWQAkdViChbXkSaC%2Fimage.png?alt=media&#x26;token=2d41a082-90de-4151-8680-c7c7651edf0e" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 4" %}
Tap **Developer Mode**

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2FMACgK0vOfkcKf8ZDqIpL%2Fimage.png?alt=media&#x26;token=77fd5544-6c6f-4d29-aea4-cc8a707bb201" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 5" %}
Tap **Log**

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2FeBkR0G5AbXDGMNMnSdGh%2Fimage.png?alt=media&#x26;token=b55b273f-ef09-4ea0-a61c-e3c2bd4db3f2" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 6" %}
It is important to provide this part. Screenshot the provided logs then tap **More**

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2Ff1TzyaR83OlJORIkiMMC%2Fimage.png?alt=media&#x26;token=f0244175-9577-4b39-950b-142f5ae75445" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 7" %}
Tap **Save** and the logs can be sent as an image attachment.&#x20;

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2FTMoCQ9AfpFM8QVVZpopH%2Fimage.png?alt=media&#x26;token=258db324-76ba-4617-b1f1-53f7e823435c" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}


---

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs-wallet.loopring.io/faqs/general-faqs/wallet-logs.md?ask=<question>
```

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