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Funds landed on Layer 1
Because CEX/EOA Wallets are L1 by default and don’t support L2.
Basically every CEX (i.e; Coinbase/Binance) supports L1 for all their crypto assets– Bitcoin, Ethereum, Loopring, etc… Unless the exchange you are sending from has a direct-to-Loopring L2 withdrawal option then all tokens are sent via L1. Your Loopring Smart Wallet address is the same for both L1 and L2, so your tokens are not lost, they are simply deposited to the L1 portion of your wallet.
The same is true for EOA (Externally Owned Accounts) wallets like MetaMask. Unless this wallet has been connected to Loopring.io and activated for L2, all funds sent will go through L1 and not L2. Again, your tokens are not lost, they are simply deposited to the L1 portion of your wallet.
To gain access to those assets you will need to activate the L1 portion of your wallet. Check these articles for a step-by-step approach on how to activate the L1 portion of your wallet: