> For the complete documentation index, see [llms.txt](https://docs-wallet.loopring.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-wallet.loopring.io/faqs/general-faqs/new-device.md).

# New device

<figure><img src="/files/EEGL9zOYjsL0BW1zyZ5r" alt=""><figcaption></figcaption></figure>

### Q: Are you prompted this after re-downloading the app on your new device?

### A: Re-downloading the app is not sufficient for your Loopring app to work. This is because your private keys are not properly set up after just re-downloading the app.

\
To fix this issue, you must properly [Import your wallet](/troubleshooting/import.md) or do a [Wallet Recovery.](/troubleshooting/recovery.md)


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