# New device

<figure><img src="https://2415010777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjysAcUs3GARrxHWSE1ej%2Fuploads%2F7qZgT1wbFBZAZilzABPi%2Fimage.png?alt=media&#x26;token=6c960c59-c02c-4491-9835-82060f8c779d" alt=""><figcaption></figcaption></figure>

### Q: Are you prompted this after re-downloading the app on your new device?

### A: Re-downloading the app is not sufficient for your Loopring app to work. This is because your private keys are not properly set up after just re-downloading the app.

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To fix this issue, you must properly [Import your wallet](https://docs-wallet.loopring.io/troubleshooting/import) or do a [Wallet Recovery.](https://docs-wallet.loopring.io/troubleshooting/recovery)